The doctors and staff put in a lot of effort to give our patients high-quality care. They must be able to do so in a safe setting. Our staff come to work to care for others, not to be victims of violence, threatening behaviour or physical, verbal or racial abuse/discrimination. Unsubstantiated statements on social media about the practice or members of our staff will be treated in the same way as verbal abuse.

A patient may be removed from the practice list if they engage in any abusive or aggressive behaviour toward a member of the practice team, whether it occurs on the premises or outside